My Web Site is Broken!
If you’ve landed here, I’m guessing you can’t reach your developer, or perhaps you haven’t talked to them since the site went live. Whatever the case, you need someone to repair your web site, and you need them now. I might be that person. You might even like working with me so well I become your permanent Web Maven, but it’s ok if that doesn’t happen. I like putting out fires!
What Do I Do?
Start by emailing me a clear description of the problem.
- When did you notice it?
- When is the last time you’re sure things were ok?
- Has anything happened in the meanwhile?
- What computer and browser are you using?
- Has anyone else had the same problem?
- Don’t forget to include the URL!
I’ll write back just as soon as I get your email and let you know if I can take on your problem. I reserve 25% of my time for emergencies, and my clients rarely use all of this time, so the odds are good, but of course I don’t sit at my desk 24/7. I will also suggest you look for other options if the scope of the repair is outside my expertise. (This will apply to few if any WordPress sites.)
You can speed things up by collecting as many of these tools as possible:
- An admin account to the WordPress site (if you can log in.)
- An (S)FTP account I can access backend files via (ask your web host if you need help.)
- Access to the database is sometimes necessary (ask your web host how to access PHPMyAdmin or equivalent.)
- If backup files exist, that’s a very good thing! Call your web host and ask if they have an automated backup if you don’t keep these files in your own records.
- Anything else you think might be useful.
Help! You’re out of the office or haven’t responded!
Well, shoot. I’m probably out on my motorcycle, right when you need me! You can find other folks who do similar work using google: “emergency web services” as a search term.