My Website is BROKEN!
If you’ve landed here, I’m guessing you can’t reach your developer. Maybe you haven’t talked to them since they built the site. You need someone to repair your website, and you need them now. I might be that person. You might even like working with me so well that I become your permanent developer, but it’s ok if that doesn’t happen. I like putting out fires!
What Do I Do?
Start by emailing me a clear description of the problem:
- When did you notice it? When was it last working?
- Have you done anything since then?
- What computer and browser does the problem happen on?
- Has anyone else had the same problem?
- Don’t forget to include the URL!
I’ll write back just as soon as I get your email, and let you know if I can take on your problem. I reserve 25% of my time for emergencies, but my existing clients come first.
Meanwhile, start collecting information:
While you wait for a response, there are some things you’ll need to give whoever fixes your site. Get that ball rolling for the fastest service:
- Know how to make an admin account to the WordPress site (if you can log in.)
- Know how to grant access to your web hosting account (sometimes an SFTP account is sufficient).
- If you don’t have backup files, ask your web host if they do and if so, how to access them.
- Know where your domain name is registered and how to access that account. Most repairs don’t require this information, but you should have it available.
- Anything else you think might be useful: reports from customers, screenshots of reproducible problems, or access to error messages you may have received.